Frequently Asked Questions

Design

1. How can I order customized fabric?

You can order our designs from Main Menu at Print Fabric, or upload your own design at Design Fabric.

2. Can I upload my own design?

You can upload your own design in three formats: JPEG, PDF or TIFF. For more information read our guide on how to prepare a file for upload.

3. What is DPI and why does it matter?

In order to get your artwork or photographs printed on fabrics, you should always check if the image is of high enough quality (resolution) for the size of your fabric. Image resolution is expressed in pixels, as the vertical number of pixels times the horizontal number of pixels. For example, 1920x1080 is the common resolution for computer screens.

When printing an image, it is not enough to know the resolution in order to know now if a picture will look crisp or blurry because that depends on the size of the print. When it comes to printers, resolution is expressed differently – in DPI or dots (pixels) per inch. We print in 150 dpi resolution, which means that on one inch (2,54 cm) of fabric the printer reproduces 150 dots, which are on display seen as pixels. For example, if you have an image with the resolution of 2000px x 2000px at 150 dpi, the maximal size of the print on fabric could be 34cm x 34cm. If you want to print a photograph for example, on 1m x 1m at 150 dpi, the resolution of your photo should be 5906px x 5906px, which is approximately 35 megapixels. If you want to upload an illustration or a picture and repeat it to get a pattern, you can upload it in 150dpi and then reduce its size using the customizer until you are satisfied with the result.

4. Can I modify Caspar designs?

The size and orientation of a pattern tile can be changed on all designs, whereas colors can be changed only on some designs. To browse only these designs, filter them by "color customizable".

5. Under which conditions can I use Caspar designs?

You can use all Caspar designs for private and commercial purposes only when they are provided and printed by Caspar design. Any use of our designs in their digital form is prohibited.

6. Am I limited by specific set of colors when designing?

No, you can use any color that you like, but to make sure that colors will look like you intended, you should read our guide on how to prepare a file for upload.

Fabrics

1. Which fabric is the best for my project?

Fabric choice depends largely on what you'll use it for. To help you find the fabric perfect for your project, we have prepared the guide which includes common uses of different materials, as well as their properties, such as weight, size, composition and estimated shrinkage.

2. How should I care for printed fabrics?

For longevity of your fabric, fastness of colors and because you care about the environment, we suggest that you wash your custom - printed fabric on low temperature (30°C) using mild detergents, and without bleach. Regarding the more delicate fabrics, such as georgette and chiffon, we recommend hand-wash.

3. How long does colors last on fabric?

Printed fabrics are colorfast, but as with any colored fabric, the longevity of colors depends on how you take care of the fabric. If you follow our recommended washing temperatures and methods, we can guarantee that colors will stay fast as long as on the next one.

4. Does fabric shrink during the printing process?

Since we use heat for curing dyes, shrinkage of most materials is expected, although in different rates. You can find estimated shrinkage rates for specific materials in our "fabric selection guide" as well as when you select a specific fabric in the customizer. We would suggest that you take into account percentage of shrinkage when designing and ordering fabrics, in order to get the best results.

5. Are printed fabrics suitable for apparel?

All Caspar prints are done with water-based inks without harmful chemicals and are safe for any reasonable use.

Quantity

1. Do you offer bulk discounts?

We offer bulk discounts for orders exceeding 20, 50 and 100 meters, with additional discounts for bussinesses and frequent customers. For larger orders we would prefer that you contact us directly.

2. What is the minimal order of customized fabric?

We offer custom - printed fabric by meters, starting with 1 meter. Since fabrics are of different widths, the minimum order varies according to the fabric. If you want to check if your design looks good on certain fabric before ordering in meters, you can order a test swatch (25x25cm) with your design.

3. Can I order a test swatch?

It is advisable to order a test swatch before you order large quantities of the same design to be sure that you like how colors look printed on a fabric of your choice.

Shipping

1. When can I expect delivery of my fabric?

Your custom designed fabric will normally be ready for dispatch in up to 3 days after placing an order. Arrival times depend on your location and the chosen shipping option. If you are in a hurry or would like to pick up your order personally, you can contact us and we'll be glad to help.

2. What are your shipping options and rates?

Hp express & Ups

The cost of shipping depends on the size and weight of your order and will be calculated automatically when you select your shipping adress.

3. To which countries do you ship your fabrics?

Currently we only ship to Europe. If you are a bussiness interested in a bulk order, you can contact us directly, no matter the location.

Payment & Prices

1. Which payment methods do you accept?

We accept payments from debit (Maestro) and credit cards (Mastercard, American Express, Diners and Visa) as well as Paypal.

Returns

1. Can I return custom printed fabric?

Since we print on demand, we can’t accept returns. To make sure you'll be satisfied with the colors and resolution of your designs on fabrics, we have prepared a detailed guide on how to prepare your file for print. In addition, every custom-printed fabric must pass a thorough quality check to guarantee that everything went well on our side. If you have any questions regarding your product, we encourage you to contact us.

Copyright © 2018 Caspar Design. All rights reserved.